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Applied Artificial Intelligence

AI agents that run real processes

Not chatbots. Agents that plug into your systems, work with bounded permissions and leave a trail for every decision.

  • A 7-layer method (the harness) in every agent
  • Integration with your systems through APIs and MCP
  • On your cloud or on your own infrastructure

Design principles

  • Every action with side effects is traced and auditable
  • No critical action without verification or human approval
  • Custom evals before going to production
  • Your data is processed where you decide

The harness: 7 layers around the model

The model is the easy part. What makes an agent trustworthy is everything around it.

  1. 1. Orchestrated tools

    The model never touches a system directly: an intermediate layer validates, limits and logs every call.

  2. 2. Independent verification

    Whoever checks is not whoever acts. A verifier approves every action with side effects before it runs.

  3. 3. Context and memory

    The agent gets only what it needs, from permissioned sources, and forgets what it should forget.

  4. 4. Guardrails

    Behavioral, data, tool and operational limits, defined before the first prompt is written.

  5. 5. Observability

    Every step is traced: what it saw, what it decided, which tool it used and with what permission. Designed to catch drift before your users do.

  6. 6. Model routing

    Every task goes to the right model by cost, latency and data sensitivity, including private models.

  7. 7. Continuous feedback

    Production errors become test cases. The agent improves on evidence, not intuition.

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Companies that trust Nivelics

Televisa / N+Media
Grupo BolívarFintech
PulzoDigital media
CrónicaMedia
AB InBev-BavariaCPG

The stack we work with

Models

Claude (Anthropic)Amazon BedrockAzure OpenAILlama · Qwen · Mistral

Orchestration

LangGraphVercel AI SDKn8n

Integration

MCPRESTGraphQLQueues and events

RAG and vectors

pgvectorPineconeWeaviate

Observability and evals

OpenTelemetryLangfuseLangSmithGrafana

Private AI

vLLMOllamaKubernetes

Before building agents for others, we use them ourselves

What we offer is what we use every day.

Niveleads: agents in our sales operation

In Niveleads, our commercial platform, agents prospect, build campaigns, send automated emails and review how each lead engages. They also make AI voice calls, run technology watch, support growth and marketing, and read signals to give the team insights.

Agent-assisted engineering with independent QA

We build software with agents that write, test and review code, but we do not leave everything to AI. Deliveries go through an independent QA agent and verification standards defined by our team. Whoever builds is not whoever approves.

A website built for agents

nivelics.com is designed to be read by agents and LLMs as well: a dynamically generated llms.txt, schema.org structured data and content written with LLMs in mind.

Reference architectures

Illustrative scenarios of how we build. They do not describe clients or results.

Operations agent: from alert to deployment

An organization with many systems and an operations team flooded with alerts.

  1. Alert
  2. Triage agent
  3. Changes, logs and runbooks via MCP
  4. Verifier
  5. Execute and notify, or request approval
  6. Audit log

The agent correlates each alert with recent deployments and changes, queries logs and runbooks, classifies severity and proposes an action. Reversible actions pre-approved in the runbook, such as restarting a service, run once the verifier signs off, and the team is notified. For irreversible ones it prepares the plan and waits for human approval.

Harness: Read-only tools by default · verifier checks against the runbook · traces for every decision · evals built from past incidents

Multi-system orchestration of a business process

A process that crosses several systems and teams, with rework caused by inconsistent data.

  1. Request
  2. Orchestrator
  3. Integration and execution agents
  4. Verifier
  5. Close, or exception to a person

An orchestrator receives the request. An integration agent validates data across the ERP, the document system and the database. An execution agent records the changes, and an independent verifier confirms consistency before closing. Exceptions reach a person with all the context already assembled.

Harness: One least-privilege MCP server per system · idempotent transactions with compensation · model routing · AgentOps dashboard

Security audits for AI agents: instruction injection, data leakage and abuse of connected tools: an attack surface traditional pentests do not cover. See Cybersecurity and Ethical Hacking →

How we take an agent to production (indicative timelines)

011–2 weeks

Discovery

We pick one process, define measurable success criteria and the autonomy level of each action.

Deliverable: Harness design and scope

024–7 weeks

Integration and build

Least-privilege tools, agent, verifier and eval suite.

Deliverable: Agent in staging with evals

032–4 weeks

Controlled pilot

Production with limited scope, human approval and full observability.

Deliverable: Agent in production and dashboard

04Ongoing

Ongoing operation

AgentOps: monitoring, drift, costs and new capabilities.

Deliverable: Periodic quality and cost report

Frequently asked questions about agents and applied AI

Custom AI agents that run real processes, integration of your systems through APIs and MCP, private AI deployments on your infrastructure or cloud, and ongoing agent operations (AgentOps). Also sales agents, process automation, content management and AI-powered marketing.

With one concrete process. In discovery we define measurable success criteria, the systems involved, and which actions the agent can run on its own and which need approval. That leads to a controlled pilot in production.

Not with the architecture we design. We can process your data in your cloud (Amazon Bedrock or Azure OpenAI, with regional deployments and without the provider using it for training) or on your own infrastructure with open-weight models.

We design so errors are detectable and contained: an independent verifier, evals before every change, human approval for irreversible actions and per-action traceability. Every production error becomes a test case.

We design agents to absorb repetitive, high-volume work and to keep important decisions in people's hands.

Which process would you hand to an agent?

Tell us about the case and we will propose how to take it to production.

At least 10 characters.

We reply within 24 hours. No commitment.